Chattanooga, Tenn. (April 4, 2025) - This afternoon the Mayor's Office
learned that Chattanooga received a letter dated February 7th informing
city government that city data was affected by the Nationwide Recovery
Services breach. That letter is viewable at this link
<https://drive.google.com/file/d/10TLNEUphjZsockN0m0dSpy64t2xd1U7k/view?usp=sharing>
.
Nationwide Recovery Services provides debt collection services to city
government. There is no indication that anything other than debt collection
services data was affected.
The failure of this information to reach necessary channels is an
unacceptable error. We will launch a thorough investigation into how this
information failed for so long to reach necessary channels and we will
share the results of that investigation with the public, while taking the
necessary steps to ensure this kind of error never happens again.
Today, the City Attorney’s office wrote Nationwide Recovery Services,
compelling them to inform everyone potentially affected and to offer them
complimentary credit monitoring and identity protection. The letter from
the City Attorney’s office is viewable at this link
<https://drive.google.com/file/d/105oJTlc_OvUvjkWXUoF3GI6pSCVKrmXu/view?usp=sharing>.
The Mayor’s Office will be aggressive in ensuring that those affected are
notified and offered protection in a timely manner